Infosys Q1 2013-14 Results
Infosys Q1 2013-14 results took most people by surprise. The results were above most analysts' expectations. I had expected the company to lower forecasts, but it seems like the 6-10% range was wide...
What would be cloud computing trend in 2017?
In the present scenario, the ways of marketing have changed drastically with the CIO’s and CMO’s depending more on the cloud computing technology. Cloud driven campaign is the need of the...
How big is the IoT market?
IoT is not just a buzzword and it will have profound impact on our lives, the way we live and way we interact with objects around us. It is already part...
Top trends in contact centre management technology in 2017
Omnichannel
Customers are interacting with companies across multiple channels such as chat, web, phone, email and text and still want to have consistent experience across all the channels. 96%...